Warranty Info
Surf to Summit Warranty
Surf to Summit Inc. products are warranted to the original owner against defects in materials and workmanship. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
At our discretion, we may require the damaged product to be returned for evaluation before making a commitment to replace it. For warranty evaluation, your product must be returned directly to Surf to Summit Inc., 7234 Hollister Avenue, Santa Barbara, CA 93117. It is the responsibility of the customer to ship the item and Surf to Summit Inc. is not liable for any lost or damaged shipments. The product must be packaged in a suitable box with proper protection. The product must be cleaned to the best of your ability before being shipped.
What does "lifetime" mean?
The term "lifetime" in our warranty policy refers to the "life" of the product under normal use conditions by the original owner. The lifetime of a product can vary depending on the frequency and intensity of use. Within that lifetime, we warrant our products to be free of manufacturing and material defects.
"Lifetime" does NOT mean "forever." Our lifetime warranty does not grant you an endless supply of Surf to Summit seats.
NOTE TO OUTFITTERS OF RENTAL FLEETS: Use in a rental fleet is NOT considered normal use and therefore is not eligible for warranty replacement.
Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Surf to Summit product, it will eventually begin to show age and wear. The Surf to Summit Inc. warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.
How do I file a warranty claim?
To file a warranty claim on your Surf to Summit Inc. product please send an email with details to teresa@surftosummit.com.
Surf to Summit Inc. products are warranted to the original owner against defects in materials and workmanship. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
At our discretion, we may require the damaged product to be returned for evaluation before making a commitment to replace it. For warranty evaluation, your product must be returned directly to Surf to Summit Inc., 7234 Hollister Avenue, Santa Barbara, CA 93117. It is the responsibility of the customer to ship the item and Surf to Summit Inc. is not liable for any lost or damaged shipments. The product must be packaged in a suitable box with proper protection. The product must be cleaned to the best of your ability before being shipped.
What does "lifetime" mean?
The term "lifetime" in our warranty policy refers to the "life" of the product under normal use conditions by the original owner. The lifetime of a product can vary depending on the frequency and intensity of use. Within that lifetime, we warrant our products to be free of manufacturing and material defects.
"Lifetime" does NOT mean "forever." Our lifetime warranty does not grant you an endless supply of Surf to Summit seats.
NOTE TO OUTFITTERS OF RENTAL FLEETS: Use in a rental fleet is NOT considered normal use and therefore is not eligible for warranty replacement.
Are rips and tears covered by warranty?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Surf to Summit product, it will eventually begin to show age and wear. The Surf to Summit Inc. warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.
How do I file a warranty claim?
To file a warranty claim on your Surf to Summit Inc. product please send an email with details to teresa@surftosummit.com.